William C. "Bill" Dusch, City of Concord | City of Concord website
William C. "Bill" Dusch, City of Concord | City of Concord website
Charity Langston has been honored with the 2022 City of Concord Standing Ovation Award, which recognizes employees for exceptional customer service. Langston, who has dedicated 20 years to serving her coworkers and the citizens of Concord, was acknowledged for her exemplary commitment.
In her role as a Right of Way Agent in the city’s Engineering Department, Langston engages with property owners to secure easements for city utilities such as water, sewer, and electric. This often involves challenging discussions and negotiations with private property owners. However, Langston views these interactions as opportunities to build community connections. Her professional demeanor and empathetic approach help her establish trust with customers. "Customers can count on Langston to hear their concerns, promptly respond to issues, and follow through on promises made," it was noted.
Sue Hyde, Director of the City of Concord Engineering Department said, “Charity models for us every day the city’s commitment to customer service.” Hyde praised Langston's dedication to excellent service and highlighted her role as a team member and role model embodying the city's core values.
Langston started her career with the City of Concord as a Computer-Aided Design (CAD) Technician but moved into her current position due to an interest in working directly with customers. She appreciates contributing positively to the city's growth while addressing customer needs. Through this work, she has developed lasting relationships with customers; notably naming her third child after a property owner she encountered during a project along Poplar Tent Road.
The Standing Ovation Award was first established in 2021 and honors employees who consistently uphold at least five of the city’s nine Principles of Excellent Service. These principles include Concern for the Individual, Customer Focus, Fair and Equitable Service among others. Recipients are nominated by members of the Customer Service Advancement Team (CSAT) and selected by committee vote.
Alerts Sign-up